Terms and Conditions
The Holiday Contract
A contract between you and Newmans Holiday Homes is made when either of the following “booking conditions” are met:
- We accept your booking and deposit payment by issuing booking acknowledgement
- When booking by telephone or online, we inform you that your booking is confirmed.
The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract, and loss of the booking.
Who can make a booking?
To assist the park in maintaining an environment for families and couples, we reserve the right to refuse or cancel bookings (without refund) consisting of all adult, same sex parties e.g. stag and hen parties, guests under the age of 21, single guests or groups that don’t follow the park's family ethos (discretion may be applied in certain circumstances with additional deposits).
We don't knowingly allow anyone to use or visit the park who is a convicted child sex offender, or on a criminal register, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.
PLEASE NOTE – We reserve the right to retain keys for accommodation or decline or terminate a booking where we feel that the comfort of our guests may be at risk.
Conditions of booking
Our maximum booking party is 8 people and a 3 or 4 bedroom caravan is the only accommodation available for parties of more than 6 people.
- Parties must agree to keep noise at night to an absolute minimum
- Parties must agree not to abuse the park in any way, and use the bins provided for litter at all times
- Parties must agree to keep to the speed limit of 10mph at all times, to use the car parks where provided, and not to drive on the grass in wet conditions
- Parties must agree to abide by the club regulations
- Parties must agree to be bound by any relevant conditions of booking imposed by the park which relate to use of the park and its facilities.
The booking is a contract between Newmans Holiday Homes and you, the Hirer. The park accepts no responsibility (specific or implied) for the booking or the accommodation provided. Should any maintenance or repairs be necessary to the holiday home during your stay, that undertaking will be carried out by Newmans Holiday Homes where possible.
How to make a booking
Bookings can be made either on our website or over the phone with our team on 01395 224066.
Our opening hours are:
Monday: 10:00 -17:45
Tuesday – Saturday: 9:05 – 17:30
All pricing is subject to promotional availability at the time of booking. We guarantee that the price shown on your confirmation letter is the amount payable by you.
We reserve the right to raise or lower our break prices and other charges on our web site at any time before booking.
Prices will fluctuate based on the demand for that particular holiday, grade of accommodation or particular park area. Any quotation obtained prior to booking is subject to change.
Special offers and promotional codes are subject to availability at the time of booking and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot be combined with any other offers.
Newman’s Price Promise
At Newmans we are confident that we offer the very best service and value to all our customers.
If you find a caravan for hire on the internet at Devon Cliffs cheaper on the day of booking, we will try to match the price or, even better, beat it! In order for us to match the prices, the caravan needs to have identical features (heating, veranda, double glazing, parking space, etc).
Accommodation Care and Respect Bond and Damage Waiver
We request an Accommodation Care and Respect Bond to be held for all parks that we operate on.
The Accommodation Care and Respect Bond will be refunded in the same manner it was paid for, 7 days after the guest’s departure providing there is no loss or damage and that the accommodation is left clean and tidy.
Should the accommodation not be left in a satisfactory condition, pictures will be taken and we reserve the right to hold the deposit to cover the cleaning costs and maintenance costs.
For all adult, single sex groups or groups that don't follow the parks family ethos, we may request a damage waiver per person. The damage waiver can be paid by card prior to arrival. Our Accommodation team will check the unit together with the group both at arrival and departure and your waiver will be refunded within 7 days of your departure.
If the card on the booking has expired or is unusable due to criminal activity. The refund will be in the form of a BACs transfer. We will require a bank account and sort code, confirmed in writing via letter or from the same email address as registered on the booking.
Should you book more than eight weeks prior to the arrival date; you will be required to pay a £50 deposit for 7 night bookings and £100 for bookings of 8 nights or more to secure the unit.
The deposit is non-refundable and non-transferrable to alternate people, dates or accommodation.
Should you book less than eight weeks prior to the arrival date, you will be requested to pay the balance in full when booking.
What’s included and what isn’t
The price you pay includes gas and electricity, cooking items, crockery, cutlery, iron and ironing board, with quilts, pillows and mattress protectors provided.
Bed linen is provided free of charge for prestige caravans and up, while for other grades, linen can be purchased at the time of your booking.
Please bring washing up items, towels, toilet rolls, toiletries, hair dryers and your personal holiday belongings.
PLEASE NOTE - we do not provide toasters or a clothes airer and bed linen is not provided during any short breaks of 3 or 4 days.
While every effort is made to avoid any errors, we are only human. Please check and query the details and price of your chosen holiday at the time of booking.
What you need to know when making a booking for next year
Although very rare, it is possible that the owner of the caravan or lodge you are booking may request your chosen dates for their own use or may decide to sell or upgrade their caravan.
All bookings made for next year, in advance, will be confirmed by the end of November this year.
Should the owner not accept your dates, or should the owner decide to sell the caravan, Newmans will offer you an alternative caravan or lodge of the same grade wherever possible.
If the same grade is not available, you will be offered the option to upgrade or down grade accordingly, a charge or credit will apply where applicable, or if you don’t find any of the alternatives suitable, you will be entitled to a full refund.
If the owner decides to upgrade the caravan, you may be requested to pay a price difference to remain in the same unit or can be offered alternative accommodation of the same grade when originally booked wherever possible.
PLEASE NOTE - The fee payable for your Haven passes may increase or decrease by a minimal amount at Havens discretion. Newmans have no say on the pricing policy of the passes and cannot be held responsible for any changes.
Changes are normally confirmed between January and March, Newmans will endeavour to inform you prior to your arrival.
OUR GUARANTEE - If you are not completely satisfied with any proposed alternative caravan or lodge for your requested dates, you will be entitled to a full refund of any money paid, including any cancellation plan fees paid.
We strongly recommend that you opt in to our Cancellation Plan which covers you and your holiday party if you cancel your holiday.
PLEASE NOTE - A Cancellation Plan can only be added at the point of booking and cannot be added to the booking after it has been made.
The Holiday Cancellation Plan will take effect when the full balance has been paid on its due date. If the booking is cancelled prior to the due date, the deposit and plan fee will not be refunded but any additional money paid will be.
The Cancellation Plan covers your booking in the event that any member of your party is unable to travel due to:
- Sickness *
- Jury service.
Proof in the form of a Doctor's Certificate, employers or court notification will be required in writing by recorded delivery prior to your confirmed holiday start date.
Once covered by our Cancellation Plan and falling within the categories above, you will be entitled to a full refund of all money paid subject to an administration charge of £50 per week booked.
If your cancellation occurs within 48 hours of your holiday start date, the refund will be limited to 30% of the total holiday cost. Please also note the sliding scale of money payable under the Cancellation Plan below for reasons other than those shown above.
If you have a Cancellation Plan and need to cancel for reasons other than stated above, you will incur the following cancellation charges in line with the sliding scale shown below, which covers the cost and expenses which we incur as a result of your
|Length of time||Cancellation Charge|
|56-days or more||Deposit and cancellation plan fee|
|43-55 days||30% of the total holiday cost|
|42-29 days||50% of the total holiday cost|
|28-8 days||90% of the total holiday cost|
|7 days or less||100% of total holiday cost|
* Exclusion to cover:
Refunds would not be applicable should your sickness be related to, or associated with an actual or likely epidemic or pandemic or the threat of an epidemic or pandemic. ‘Epidemic’ is a sudden development and rapid spreading of a contagious disease.
Although a quote is given once you choose to make your booking “including passes”, Newmans does not take any payment for them. You will be paying for the passes directly to Devon Cliffs.
The quote on the website is valid as long as you will be paying for your passes more than 2 weeks prior to the arrival date. Should you choose to buy them within 2 weeks prior to arrival or upon arriving on park, there will be an extra charge of £2.50 per pass.
The pass prices are controlled by Haven Holidays and they could be changed once the booking has been made and confirmed. Although we will do our best to make sure we have the latest prices online, Haven Holidays may amend them, affecting your holiday pass price when you pay for them in full to Devon Cliffs. Therefore, we cannot accept any responsibility for any price difference and no refunds will be given should there be one.
Certain facilities and activities on park are subject to an additional cost or refundable deposit and some facilities may be restricted off-peak. Guests are welcome to use their own sports equipment, or can hire equipment at the Park for a nominal charge.
Parks with more than one evening entertainment venue may provide entertainment in one venue only at a certain time of the year. During some of these periods, Devon Cliffs may provide evening entertainment at weekends only, although bars will be open during the week. Also, venue opening hours may be reduced.
Bed linen is provided free of charge for 7 night bookings in Prestige grades and up and can be purchased as an extra for bookings in Deluxe, Leisure and Economy caravans.
Bed linen is not supplied for short breaks (3 or 4 nights) on any grade, but can be supplied at additional cost.
Cots, Highchairs and Bed guards
Cots, highchairs, and bed guards are available to hire and require a refundable deposit. We will endeavour to deliver the hire goods to the accommodation, or they can be collected from the office.
We recommend a maximum of two travel cots in the accommodation.
PLEASE NOTE - only one cot can be accommodated in caravan living areas if the pull out bed is being used.
Accommodation for dogs is available. We will allow a maximum of 2 dogs per caravan. For bookings up to 7 nights, there will be a charge of £27 plus a refundable deposit of £50. For bookings more than 8 nights, there will be a charge of £35 plus a refundable deposit of £50.
PLEASE NOTE - under no circumstances are dogs allowed in holiday homes not appointed “Pet Friendly”.
Any booking found to be accommodating a dog will result in your holiday being terminated without refund or you will be charged for deep cleaning the holiday home at a cost of £150.
We agree not to take any dogs on the beach from the 1st May until the 30th September, and understand that dogs must be kept on a lead and under control of a reasonable person at all times, and that dogs must not be allowed to foul the park. (Dog walk areas are provided.) Certain breeds of dog are not permitted. Please check with the park for details.
Payments can be made by Debit or Credit cards and there is no additional charge for paying with a credit card.
We cannot accept cheques, postal orders or American Express Cards payments.
Please note: deposits and full payments are non-refundable or transferrable to alternate dates or accommodation.
Deposits are deducted from the full amount, £50 for 7 nights or less, £100 for 8 nights or more, leaving a balance payable 8 weeks before the start of the holiday.
This date is clearly shown on your holiday acknowledgement as balance reminders will not be sent.
The balance remaining will be taken automatically from the original card used to pay the deposit, eight weeks prior to your holiday start date.
You can pay the outstanding balance by setting up the Easy Payment Plan or by calling our office on 01395224066 any time and pay any amount of your choice.
Bookings made within 8 weeks of the holiday start date are payable in full.
Easy Payment Plan
Newmans FREE Easy Payment Plan is a payment program offered to all of our customers.
By paying either weekly or monthly instalments, the Easy Payment Plan makes budgeting for your holiday more flexible and manageable as you can spread your holiday cost over several weeks or months.
How does it work?
After paying your initial deposit, you can choose an amount between £25 - £500 to be paid every Friday until the final balance has been paid or it is 8 weeks before your arrival date.
PLEASE NOTE – If your outstanding balance 8 weeks prior to your arrival date is more than your initial weekly payment amount, the remaining balance will be charged to your credit/debit card as your final payment.
Your first weekly payment will always be taken at least 7 days after the date you have booked.
After paying your initial deposit, you can choose an amount between £25 - £500 to be paid on the 1st of every month until the final balance has been paid or it is 8 weeks before your arrival date.
PLEASE NOTE – If your outstanding balance 8 weeks prior to your arrival date is more than your initial monthly payment, the remaining balance will be charged to your credit/debit card as your final payment.
Any bookings that are made on the 22nd or later in the month will have a first payment taken on the 1st of the second month after booking. For example, if booking was made on 23rd July, your first payment will be taken on the 1st of September.
Unfortunately, we are unable to process SOLO, MAESTRO or SWITCH cards automatically on our Easy Payment Plan. However, if you do have one of these cards and would like to pay a sum each week or each month then you can call us with your card details at your convenience and we will take your requested amount.
Failure to pay by the due date
If the balance is not received by the due date, the holiday will be treated as a cancellation and any amount already paid will be forfeited.
Once you have made your booking, a booking e-mail will automatically be sent to the e-mail address you have provided on the booking. This will acknowledge your booking and show the remaining balance, which is to be paid no later than eight weeks before your holiday.
When the outstanding balance is paid in full you will receive a Holiday Confirmation Letter.
Please read and keep your final confirmation safe as this will have a map to show your location on the park along with important information and contact number.
Please thoroughly check your Holiday Confirmation Letter and contact us immediately if you have any queries as some errors may not be rectified at a later date.
Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us.
When you make a booking, you are asked for your name, e-mail address, home address, telephone number, payment information, the names of guests sharing the caravan with you and your preferences for your stay. This information will be used to complete and administer your online reservation including guest reviews, account administration and marketing activities.
Any personal information you give to us is strictly confidential and will be processed in accordance with the UK Data Protection Act 1998.
The only information that will be shared with the park is you first and last name, address, contact details and the party members of your booking.
We will not pass any information onto third parties for marketing purposes except for law enforcement and other governmental authorities in so far as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Changes to your booking
Should you wish to make a change after your booking is confirmed, such as the number of guests or to add passes, we will always try to meet your request. This is possible by either calling our office on 01395 224066 or sending an e-mail to firstname.lastname@example.org
However, we do not transfer accommodation once the full balance has been paid. Substantial changes, such as a different location or dates, will be treated as a cancellation (see below).
Any changes which result in the holiday being cancelled within 8 weeks of the arrival date may result in no refund being due. If you have purchased the Holiday Cancellation Insurance any refund will be subject to the sliding scale shown. If you have purchased your own holiday cover then please liaise with your provider.
If we move or cancel your booking
Although EXTREMELY rare, due to circumstances out of our control we may have to change or amend your booking, i.e. the owner has sold their caravan or relocated pitches.
Should this happen, we will do our best to inform you as soon as possible and offer you a same grade accommodation for the same price. Same grade does not mean same location.
If same grade units are not available, we can offer you a lower grade unit and refund you the price difference or a higher grade unit but we will ask you to pay for the price difference.
If the alternatives offered are not suitable for you and your party, we will offer you a full refund.
Cancelling your booking
Should you wish to cancel your holiday more than eight weeks prior to the arrival date, you will be charged an Admin fee of £50 plus cancellation plan fee if paid, but will be refunded any other amount you have already paid.
If you choose to cancel within eight weeks of your arrival date, NO REFUND WILL BE GIVEN ON ANY AMOUNT PAID unless you have purchased the cancellation plan and it falls within the Terms and Conditions.
Should you wish to cancel your holiday after the payment is due in full (eight weeks before your start date) and have not paid in full, you will be liable for 40% of the remaining balance. This amount will automatically be taken from the original card used to pay the deposit, or any new card details supplied by you, the customer.To cancel your holiday please call 01395 224066 and inform one of our Holiday Administrators. YOU MUST also notify us in writing. This should be sent via e-mail or recorded delivery, as your cancellation will not take effect until we receive the written confirmation
If you choose to end your holiday sooner than the departure dates, you will not be entitled to any refund consequent to the number of days you vacated earlier.
While on Park
Arrival and departure times
Accommodation is available between 1.30pm to 4.00pm depending on grade - please check the check-in time on your booking confirmation, should there be a delay to your check-in, no compensation will be offered if within a reasonable time.
Upon your arrival, please proceed directly to your caravan. You will find a Key Safe box containing your caravan key. Your unique code will be texted to you around 11am. Use this code to access the key safe box.
On departure please return the key back in to the key safe box, do not hand it in to reception or main entrance as you may be subject to a £25 fee if the key is not returned.
You are required to vacate your accommodation by 10.00am on your departure day and failure to vacate on time will result in an additional charge of £10 per hour.
The caravan must be left in a clean and tidy condition and the hirer is responsible for all members of the party and must make good any losses, breakage, or damage done to the caravan or its contents during their stay.
Unless Newmans is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.
Holiday home occupation
Occupation of accommodation and use of facilities is strictly limited to those named on the booking. If this legal requirement is not met, the booking will be terminated and you will be asked to leave, with no refund available.
Health & Safety
Any accidents or injuries happening to you or one of your party members, needs to be reported immediately to Devon Cliffs Reception and an Accident form needs to be filled in.
We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit the park who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.
Care of facilities
Please treat your holiday accommodation and park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Newmans immediately, so that we can make a repair or replacement.
The accommodation is inspected at the end of every stay and any loss or damage may be charged for. We reserve the right to enter your accommodation under exceptional circumstances, or for emergencies.
All our units are smoke free so please refrain yourselves from smoking in all holiday accommodations. However, we cannot guarantee that the units have been completely non-smoking.
Motor Vehicles at Devon Cliffs
The Park will accept an appropriate number of vehicles relating to the occupancy of the accommodation. Parties with 3 vehicles or more will only be accepted at the Park General Manager’s discretion so please contact Newmans to arrange.
If the Park General Manager’s decision is contravened or not sought then the park reserve the right to terminate the booking and you will be asked to leave, with no refund available.
No motorcycles, quad bikes, scooters or other such vehicles are allowed on the Park without the express written permission of the Park General Manager.
Parties must agree to keep to the speed limit of 10mph at all times, to use the car parks where provided, and not to drive on the grass in wet conditions.
Electric scooters, hover boards etc
We are unable to permit these types of equipment to be operated on the resort's roads. They are often ridden at great speed and without due consideration to other pedestrians or vehicles. They also appear from blind spots, tight bends or from behind caravans and we have had several incidents. Those seen using this equipment will be asked not to use it on the resort. Should the user be reminded again, the park will have no alternative other than to terminate their stay at the resort. Standard bikes and scooters are welcome and we ask them to be used in conjunction with the Highway Code and under parental supervision.
Should you have a concern or problem with any part of your holiday whilst on Park, you must report this to Newmans Holiday Homes straightaway, thus providing Newmans Holiday Homes the opportunity to rectify any issues immediately.
Although we will do our best to deal with your complaint as soon as possible, no money will be given as a refund against your holiday.
If you feel that the reported matter has not been dealt with accordingly, please inform our Newmans Holiday Homes office, 72 Cranford Avenue, Exmouth, Devon, EX8 2QF in writing within 7 days of returning from your holiday. Our response to your concerns will be replied to within 28 days.
Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been filed with Newmans Holiday Homes.
Newmans Holiday Homes will not tolerate any anti-social behaviour towards its employees. Any such behaviour entitles us to terminate your holiday immediately, without offering you any refund.
If you leave property in your accommodation after leaving, whilst we will endeavour to do everything within our remit to return the item, we cannot be held responsible for any loss or damage. Return of lost property will incur a minimum charge of £10.
Damages/ Additional Cleaning
Should any damage be caused or the caravan / lodge require an in depth clean upon your departure, this will be chargeable direct to the named hirer and will be deducted from the Accommodation Care & Respect Bond.
Any damage will be logged and photographs will be taken to assist Newmans Holiday Homes with any claim against the hirer. An initial charge will occur and you will be required to make this payment before departure to cover extra costs.
Should the charge on departure not be sufficient to cover the extra cleaning or damage caused, the hirer will be required to pay the outstanding balance which we must receive within 14 days to avoid legal action being taken.
PLEASE NOTE - Photographs are ALWAYS taken and kept on file should any claim be disputed.
We reserve the right to terminate a holiday without compensation, where unreasonable or anti-social behaviour caused by those people named on the booking or their guests impairs the enjoyment, comfort or health of other guests.
Limitation of liability
We cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless there was a wilful default or negligence by us, our employees or our agents.
We also cannot accept responsibility or pay compensation if we are required to change or cancel your booking due to events out of our control (Force Majeure). Examples of, but not limited to, park closure, industrial disputes, natural disasters, epidemic, pandemic, threatened terrorist activity, fire, technical problems, loss of utility supply and bad weather.
Claims may be reduced or rejected if we have not been given the opportunity to put matters right or to investigate it. Any liability is limited to the total cost of the holiday amount paid as per your final Holiday Confirmation Letter from Newmans Holiday Homes.
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