Frequently asked Questions
Where are your Parks?
We operate on three parks in the South West, 2 in Devon and 1 in Somerset. Use the map on the homepage to get a better idea of where we are.
When do the Parks open?
The Parks are open in 2017 between the following dates:
- Devon Cliffs – Saturday 24th March to Monday 30th October
- Holiday Resort Unity - Friday 17th February to Monday 20th November
- Ladram Bay - Saturday 24th March to Monday 30th October
We are sorry but none of the Parks are open for holidays during Christmas and New Year.
Do you accept single sex parties or groups of young adults?
The Holiday Parks cater primarily for family and couples’ holidays. To make a booking with us the lead name - the person responsible for the booking - must be aged 21 or over.
Bookings from all female or all male parties will only be accepted at our discretion. If you wish to book a single sex party, you must inform us of this and of the ages of all members of your party at the time of booking.
We reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk. We may also cancel any online booking that we reasonably believe does not meet this criteria.
If you require more information, please call our Reservations Team on 01395 224066.
I would like to book a holiday as a surprise for a friend or family member, how do I do this?
If you would like to book a holiday for a friend or family member as a surprise, we ask that you call one of our advisors. They will then be happy to make the booking for you and enter the correct details for the guests. It is not possible to book it online as we will then only be able to discuss the booking with the lead guest.
Please call us on 01395 224066 to make the booking.
What is included in the holiday price?
All prices shown on this website include all gas (restrictions can apply), water and electricity. Entertainment passes are required for the use of some or all the facilities but may or may not be included, but can be purchased at an additional charge. Bed linen and fitting are included on selected grades, this will be highlighted in the booking process.
Do you offer holiday insurance or cancellation cover?
We offer our Cancellation insurance if any member of your party are unable to travel due to sickness, redundancy or jury service. The charge for this is £20 per week and £10 per short break. Please see our terms and conditions for more info.
We do not offer personal holiday insurance or car breakdown cover, but there are many providers of these services although we regret that we are unable to specifically recommend a third party's product for you.
How can I book my holiday?
Book securely online
Booking your holiday with us could not be easier. Simply check availability and book through our secure booking process.
Book over the phone
Or you can book over the telephone. Our friendly and knowledgeable Team is here from 9.15am to 5.30pm daily. We are happy to check availability and help find your perfect holiday.
How do I get a promotion code?
From time to time we issue special money off or added value promotional codes by email to customers that sign up to our email newsletter.
If you have a promotional code you can enter during the online booking process or call our Reservations Team on 01395 224066 and quote the code at the start of the call.
Please ensure you claim any promotion codes at the time of booking as we cannot apply offers retrospectively if you do not claim them before your booking is confirmed.
How much do I have to pay today?
Securing your holiday at any of the Parks couldn't be easier!
£50 per Holiday Home up to 7 nights
£100 per Holiday Home 7 nights or more
If you have chosen to take out our optional cancellation insurance at the time of booking, this payment will also be due with your deposit.
The final balance is not due until 8 weeks before your holiday start date, but please note that if you make your booking less than 8 weeks before arrival we will require payment in full at the time of booking.
We take security very seriously and so sensitive areas of our website are encrypted using industry standard SSL security to ensure your personal details and payment card information are protected.
We accept most debit and credit cards. However, we are unfortunately unable to accept Diners Club and American Express.
Please note: All terms and conditions will apply once your payment has been processed and your booking is confirmed.
How and when do I need to pay my remaining balance?
When you book your holiday, we require a deposit to secure your holiday, the balance is then payable 8 weeks before the holiday start date.
Failure to make payment by this time may result in your booking being cancelled. Please note we do not send another reminder after your initial holiday confirmation has been sent to you.
There are a number of ways to pay your remaining balance:
- If you have booked your holiday you can choose to pay your remaining balance by instalments up to your balance due date at no additional charge.
- By telephone:
- Call our Team on 01395 224066 to pay your outstanding balance before the due date.
Otherwise, the final balance will be taken automatically on the card used to pay the deposit.
What is the maximum number of people that can stay in 1 unit of accommodation or pitch?
Our self-catering accommodation types vary from Park to Park, we have a range of caravan and , lodges sleeping 4 to 8 people. If you are booking on the website, you are asked to input the number of people in your party, so the accommodation suggested will only display accommodation that can accept the number of people in your party. If you are booking by phone, again you will only be offered accommodation that meets your requirements.
Please note that infants, even when staying in a cot, are counted as part of the party size.
How do I book more than 1 unit of accommodation?
Bookings of more than one unit of accommodation cannot be made online in one single transaction. For two or more units, you will need to book these individually or please call our Team on 01395 224066.
Do you provide for guests with accessibility needs?
Our friendly and knowledgeable Advisors are here to help you find your perfect holiday, so please contact them on 01395 224066 before making your booking.
We are happy to advise on the accommodation which is most suitable for your needs but please make sure that you make us aware of all your requirements as we may not be able to meet requests on arrival if we were not made aware in advance.
Can we make a group booking?
Please call our group bookings line on 01395 224066 for personalised advice on planning and booking your holiday.
When will I receive my holiday confirmation?
If you have booked your holiday online you'll receive a booking acknowledgement by email, within a few minutes of booking. If your holiday confirmation does not come through, please check your junk folder before contacting us.
If you have booked your holiday by telephone, you'll receive your holiday confirmation by email within a few minutes of booking. If you have not provided an email address at the time of booking your holiday confirmation will arrive by post within 7 to 10 working days of booking.
We do recommend providing us with an email address at the time of booking as a few days before your holiday we will send you a welcome email with the latest news and events happening at the Parks during your stay.
Where can I find my holiday reference number?
You can find your holiday reference number on the top right hand corner of your holiday confirmation.
About the Park facilities & activities
How can I find out more about the Parks?
For a full description of facilities on or around the Parks please visit the Parks tab at the top of our website.
Each Park has its own unique style and personality but whichever one you choose as your base, there is access to use the pools, sports facilities, and entertainment of all four.
When are the swimming pools open?
The indoor pools are generally open throughout the season from 9am to 6pm daily.
Outdoor pools are open from 10am to 6pm daily from May to September 2017, weather permitting.
To use the pools, you will need to show your pass for entry. Children under the age of 18 must be supervised by an adult in all the swimming pools. Pool opening times may be subject to change outside of school holidays or due to unforeseen operational reasons.
When are the convenience stores open?
The convenience stores open from 8am to 8pm daily throughout the season. Opening times may be limited outside of school holidays and will be displayed on Park.
Are towels included?
Towels are included in selected grades and selected parks. This will be confirmed through the booking process. In accommodation that don’t have towels supplied, these can be purchased at the point of booking or prior to your stay. To order please call 01395 224066.
Where can I get a map of the Park?
You can view a map of each Park on their individual pages. Just go to your chosen Park, select the unit and you'll see a blue pin marked "Park map".
How do we book into the kids' clubs?
Children’s entertainment varies per park. Please contact reception for the latest entertainment guide with a list of the times for the kids' clubs. What entertainment is on during my stay?
A full programme of daytimes and evening entertainment are available on all parks. Entertainment varies from Park to Park but there is always a good selection from their very own entertainments team and nightly visiting star cabarets.
When does the entertainment start?
When Parks are open there is a full programme every day and night, but times and places can vary.
Are there any restrictions on sports activities?
Some of our sports activities have specially trained coaches and instructors to make sure they are safe and fun. For the enjoyment and safety of all guests, some sports activities do have restrictions, please contact reception at the park for more information.
Do I need to pre-book sports activities?
You can pre-book some additional on Park activities at an additional charge, please ask at reception on arrival.
Can we purchase day passes?
Devon Cliffs doesn’t offer day passes.
Holiday Resort Unity and Ladram Bay do. Passes can be purchased at reception.
Are there laundry facilities?
Each Park has a coin operated self-service launderette with modern washers and dryers. Irons and ironing boards are also available and washing powder can be purchased from the convenience store.
Is there a cash point on the Park?
There are cash machines at available on the parks, s mall charge may apply.
Is there WiFi access on my Park and in my accommodation?
The parks do offer a Wifi connection, charges do apply.
The parks endeavour to provide a good WiFi experience although you need to be aware that the quality of the WiFi service received can depend on the device used, the time of day, the number of other users, the site you are accessing and your location on the Park. Only devices with a web browser and the ability to connect to a public service are able to access the network, please check your device for compatibility.
Is there a bus service between Parks and to the beach?
The bus service between Devon Cliffs and Exmouth operates during the daytime from 24th March to 30th October 2017.
Holiday Resort Unity ???????
Ladram Bay ???????
Can we have a BBQ on Park?
Yes, although they must be kept off the ground, and care must be taken to make sure it is extinguished before throwing away. BBQ’s are strictly not allowed on any veranda. Fire pits and open fires are not allowed.
Can I use the fishing lakes on the Parks?
A rod licence is a statutory requirement for anyone 12 years or over who wishes to fish in inland waters in England. Licences can be purchased from any post office.
Can you help me with a special occasion?
If you are celebrating a birthday, anniversary or special occasion whilst on holiday, please call the team 01395 224066 in advance and they may be able to help make your stay.
About our Holiday Homes
Is bed linen included?
Bed linen is included in some Holiday Home grades and is an extra charge in others. If bed linen is included or has been paid for at the time of booking it will be shown on your holiday confirmation.
If it is not shown on your holiday confirmation then it is not provided and you will need to bring your own pillow cases, sheets and duvet covers. Many guests find it easier to hire bed linen and you can add this on to your booking. We recommend pre-booking bed linen as supplies can be limited at busy periods, and if bed linen is hired in advance you will have the added convenience of it being in your Holiday Home and your beds made up on arrival.
If you have hired a cot, please ensure you bring your own cot linen.
Are towels included?
Bed linen is included in some Holiday Home grades and is an extra charge in others. There will be one bath towel and one hand towel per person named on your booking. In all other accommodation please ensure you bring towels with you as we do not hire them.
Does my accommodation have heating?
All the caravans and lodges has either a gas fire or electric heater in the lounge. Majority of holiday Homes have heating in the bedrooms but we recommend you check this when selection/booking your choice of accommodation. As we are near the sea, nights can sometimes be chilly so if you feel the cold or have young children you may wish to bring an extra duvet or blanket.
Does the fridge have a freezer compartment?
Our fridges usually include an icebox inside the fridge in all Holiday Homes. Fridge-freezers are included in various grades of accommodation, this can be checked when selecting your caravan or lodge.
Does my accommodation have a microwave and dishwasher?
Microwave ovens are included in all Holiday Home grades. Dishwashers are included in selected caravans and lodges. If you select a holiday home with a dishwasher, please ensure you bring your own dishwasher tablets.
Does my accommodation have a washing machine and iron?
Washer-dryers are fitted in a number of caravans and lodges and can be selected at booking. Majority of holiday homes have irons and boards. Should there not be one in the holiday home, contact the team and they will make arranges to supply them. Please ensure you bring your own washing powder. However, please note that washing lines are not permitted. Each Park has a coin operated self-service launderette with modern washers and dryers as well as irons and ironing boards.
Does my accommodation have a hairdryer?
It is not part of the standard equipment, so we recommend bringing your own.
Does my accommodation have a colour TV and DVD player?
All Holiday Homes have a flat screen colour TV with Freeview in the lounge area. Some holiday homes will have additional TV’s in the bedrooms, this will be listed in the descriptive text. There will be a DVD player provided in all grades of accommodation.
Can I smoke in my accommodation?
For the comfort of all our guests, smoking is not permitted in any of our accommodation; however, we cannot guarantee that your accommodation will be smoke free.
Smoking is prohibited in enclosed public places in England so this means that smoking (including e-cigarettes) will not be allowed in all public areas, including restaurants and bars with designated outdoor smoking areas provided near to most venues.
Where can I park my car at the Park?
Some holiday homes have allocated parking next to the Holiday Home, whilst other areas will have communal parking, just a short distance from your Holiday Home and shared with other guests in the same area. You are permitted to bring more than one car if necessary, some charges may apply.
What does 'private parking' mean?
Private parking means you will have a designated car parking space for one car very close to your accommodation. In most cases this will take the form of a tarmac or paved space directly adjacent to your Holiday Home, whilst a small number of Holiday Homes have a numbered parking bay very close to the accommodation but not necessarily on the same pitch space.
What if I have a special request?
If you have a special request please let us know as soon as possible, for example if you would like to be near friends or in a particular area of the Park, and we will try to assist you in selecting the best units to accommodate you. Please contact our Team on 01395 224066 for further information.
Can I choose a particular Holiday Home on the Park?
Yes, simply select the holiday home in the area of your choice and book.
Can I hire a travel cot or a highchair?
We have cots, highchairs and bed guards available to hire and recommend pre-booking to ensure they are reserved for you. There is a charge of £18 per week or short break for cots and highchairs, and £15 per week or short break for bed guards. Cots conform to current EC standards and are suitable for infants up to 12 months. You will need to bring your own bed linen for cots. In some Holiday Homes cots will need to be placed in the lounge area although some of the caravans do have a bed which folds away allowing room for a travel cot in one of the twin bedrooms.
Can I take my pet on holiday?
Dogs are welcome in selected Holiday Homes at all Parks. There is an extra charge per dog per booking with a maximum of 2 dogs permitted per Holiday Home. When booking accommodation, which has been designated for pet friendly holidays, this charge is compulsory so you should only book this accommodation if bringing a pet.
If your pet is shown on your holiday confirmation, then there is no need to check. If you wish to bring a pet and have not yet pre-booked, then please call our advisors on 01395 224066 who will be able to advise you on availability and prices. If you arrive into a Holiday Home that does not accept pets and if you arrive without advising us that you have a dog with you then you may be asked to leave and will be charged an additional fee to cover additional deep cleaning in the accommodation.
We reserve the right to refuse certain breeds and all dogs listed in the Dangerous Dogs Act are prohibited from Parks. Other pets (eg cats, birds, hamsters etc) are not accepted.
Registered assistance dogs for disabled guests are exempt from this charge and are allowed in all accommodation even when an accommodation description states that pets are not allowed.
Pets are not permitted in Park facilities, swimming pools, bars, restaurants or convenience stores. Dogs are allowed on the beach at Brean Sands all year but may be restricted to certain areas during the main Summer season.
How old will my caravan Holiday Home be?
We carry out regular inspections to the quality of the accmmodation. Makke and models do vary in age but if you wish to check the age, simply contact one of our advisors, who will be happy to confirm the details for you.
Getting ready for your holiday
How do I find the Park?
You'll find travel directions on your holiday confirmation or click on the links below where you'll find directions, links to route planners and rail/coach companies:
- Haven Devon Cliffs travel directions - sat nav: EX8 5BT
- Holiday Resort Unity travel directions - sat nav: TA7 ???
- Ladram Bay travel directions - sat nav: EX8 ???
If you plan to arrive after 6pm, please ensure you contact the office on 01395 224066.
Please ensure you plan your journey in advance and allow plenty of time.
What do we need to bring?
In your Holiday Home, you'll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you're likely to need including a microwave, fridge, toaster, kettle, cooker and oven. But you will need to bring a few things along with you:
- Tea towels
- Toilet rolls
- Washing up utensils
- Cot linen, if you have hired a cot
- Either pack your own bed linen or hire it in advance if not supplied.
- Your holiday confirmation
Why not pack your swimming costumes and towels in a separate bag so that if you arrive early before your Holiday Home is ready you can head straight for the pool?
Don't worry if you forget something... there is a convenience stores on all Parks with all the essentials you need for your holiday.
What happens on arrival?
You'll find that check-in is easy with Newmans.
We operate a key safe system, that allows you to check-in at the holiday home. A key code will be text to your mobile at the 11am on the day of arrival, this code is unique to the duration of your holiday. In your final confirmation, a map will show the location of the holiday home on the park, at your allotted check-in time, go to the holiday home. The key safe is located at the accommodation on the veranda or post. Open the key safe using your code to retrieve the key and check-in.
What time can I check-in?
Our team will be working hard to ensure your accommodation is fully prepared for your arrival, so check-in times will be shown on your confirmation.
What if I arrive early?
If you arrive before your accommodation check-in time, you can use or collect your pre-ordered passes from reception, and use the leisure facilities, bars and restaurants on Park until your designated time to check-in.
Why not pack your swimming costumes and towels separately at the top of your luggage and enjoy a dip in the pool or some lunch after your journey?
What if I arrive late?
If you expect to arrive after 6pm, please contact the office to advise accordingly.
Reservations will not be held after 12 midnight on the day of arrival unless prior arrangements have been made with us. If you have not contacted us to advise us of your late arrival, we may assume the holiday is cancelled.
Can we buy food on arrival?
You will find a restaurant and takeaway in the entertainment complex on your Park as well as a convenience store open all day.
Where can I park my car?
You will find parking either next to your accommodation or in a communal car parking area a short walk away. To ensure a safe environment, there is a strict 10mph speed limit on our Parks.
Can I upgrade?
Unfortunately, our bookings are none transferrable, once the booking has been completed and confirmed.
How can I contact the Park?
If you need to contact your Holiday Park's reception prior to arrival, please do so on the following numbers:
- Haven Devon Cliffs – 01395 226226
- Holiday Resort Unity – 01278 752100
- Ladram Bay – 013950 568398
At the end of your holiday
What time do I need to check-out?
On your day of departure please vacate your accommodation or pitch by 10am and return your accommodation key back to the key safe. You are welcome to stay on Park and use the facilities until 6pm, but please park your car in the main car park to ensure that the parking space near the near accommodation is available for the arriving guests.
Can I add extra nights to my holiday?
If your holiday home has the availability for an extra night, you will sent a text to see if you wish to stay on, simply contact one of our advisers for price and available. During busy periods, extra nights may not be available until close to your arrival or departure date and may be subject to a minimum number of extra nights being booked.
Can I book on Park to come back again?
Yes! We'd love to see you again. When you book your next holiday whilst you are still on Park then you'll be entitled to some amazing extra savings that are only available when you book before you leave. Just call into your Newmans Park office or call 01395 224066 for more information.
What happens if I leave something in my accommodation?
Each Park has a lost property area and any items found will be stored for up to 28 days. If you find that you have mislaid any item, then please call you’re the office and they will check and advise you on postage costs. We will endeavour to return items claimed but we cannot be held responsible for any loss or damage. If you are trying to trace a piece of lost property, please call the 01395 224066.
How can I leave feedback?
We are always happy to hear from you when you have enjoyed your stay. To leave comments please visit our Facebook page.
Should you have a concern or problem with any part of your holiday whilst on Park, you must report this to Newmans Holiday Homes straightaway, thus providing Newmans Holiday Homes the opportunity to rectify any issues immediately.
Although we will do our best to deal with your complaint as soon as possible, no money will be given as a refund against your holiday.
If you feel that the reported matter has not been dealt with accordingly, please inform our Newmans Holiday Homes office, 72 Cranford Avenue, Exmouth, Devon, EX8 2QF in writing within 7 days of returning from your holiday. Our response to your concerns will be replied to within 28 days. Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been filed with Newmans Holiday Homes.
Newmans Holiday Homes will not tolerate any anti-social behavior towards its employees. Any such behavior entitles us to terminate your holiday immediately, without offering you any refund.
How do I log in to my account?
To log into your account please click on Members. You will then be prompted to enter your email address and password. Once you have logged in to your account you will be able to view your holiday details. Please note: Email addresses must be typed rather than pasted and passwords are case sensitive.
If I have forgotten my account password what should I do?
If you have forgotten your online account password then please click on this My Account link and select the 'Forgotten your password' link just below the email address and password fields. Then re-enter your email address and an email with a new password will be sent straight to your inbox, you will be prompted to change this to something more memorable when you first log in.
Why can't I view my booking online?
The My Account facility on this website will show bookings that you have made online with us. If you have made your booking by phone, directly with us, you will also be able to view your holiday if you provided us with an email at the time of booking. If you did not provide us with an email address but would like to set up an account now, please call our Team on 01395 224066 quoting your booking reference and the email address you wish to register with.
How can I change details on my account?
Most of your personal information can be changed by logging into Members. Log into your account and select 'Personal Details'. This will display all details we hold about you. Make the changes you require and click 'Update Your Details'. All changes will now have been saved. Please note any changes made will affect all bookings that have been made using your email address.
How can I join or be removed from your mailing list?
If you wish to change how we communicate with you, please login to Members and select 'Personal Details'. You will be able to select individually whether to receive marketing by post, email and SMS text message. You can update your details at any time but be please be aware that as some marketing materials are prepared in advance it may take up to 7 days for changes to take effect in the case of email and SMS and up to 28 days for post. Alternatively, you can contact us and our Team will be able to help.
Why have I not yet had a confirmation?
Please check you junk file for the booking acknowledgement or confirmation. If you have any further problems, please contact the office on 01395 224066.
Why do I need entertainment passes?
For those parks that don’t have them included in the booking, we recommend purchasing them to make the most of all the fantastic facilities, activities or entertainment the parks have to offer.
If you do not purchase the passes altogether then you will NOT be able to use any facilities on Park such as the swimming pools, kids' clubs, sports facilities, amusements, bars & restaurants or entertainment complex. You will only be permitted to use limited facilities.
Please note: Entertainment Plus Passes are included within the price of all holiday bookings made at Holiday Resort Unity.
Is bed linen included?
On selected Park, bed linen is supplied within the price of the booking, this can be checked at booking.
We will provide pillows and duvets in all accommodation but you must bring your own quilt covers, bed sheets and pillow cases.
Alternatively, you can hire our bed linen. If you pre-book bed linen & fitting prior to your day of arrival, then it will be in your Holiday Home ready for your arrival with your beds made up for your arrival. You can still hire bed linen, subject to availability, on your day of arrival for the same price but will not include the beds made on arrival service, so it is strongly recommended that you pre-book bed linen.
Can I transfer my booking to another Park, date or someone else?
Our bookings are both non-refundable and non-transferable as stated in the terms and conditions.
What is the cancellations policy?
All cancellations must be in writing - either by post or email.
Should you wish to cancel your holiday more than eight weeks prior to the arrival date, you will be charged an Admin fee of £50 plus cancellation plan fee if paid, but will be refunded any other amount you have already paid.
If you choose to cancel within eight weeks of your arrival date, NO REFUND WILL BE GIVEN ON ANY AMOUNT PAID unless you have purchased the cancellation plan and it falls within the Terms and Conditions.
Can I stay an extra night?
Once your holiday has been allocated, you may be able to add additional nights onto your booking. However, this is subject to availability. Prices differ depending on which Park you are staying at, what dates you are going and which accommodations are available at the time of enquiry. To enquire, please call 01395 224066. Extra nights cannot be added online.
Can I bring additional guests?
All accommodation prices at Devon Cliffs and Ladram Bay are fixed and adding additional guests will not affect this price. For additional guests, you may require additional entertainment passes and therefore incur a price difference.
Holiday Resort Unity has passes included in the accommodation price and therefore an increase in guests will denote an increase in price.
You can add more guests to your booking if the maximum capacity of your Holiday Home is not exceeded, including the number of infants.
Please contact one of our advisors for more details on 01395 224066.
Can I amend some of the guest names?
We can change the names of some of the guests on your booking, but we cannot change the name of the lead guest. According to our Terms & Conditions, the lead guest must attend the holiday. To change the names on the booking, please call 01395 224066. Names cannot be changed online.
How can I make payment for my holiday?
You can pay for your holiday credit or debit card and calling our office on 01395 224066.
Unfortunately, we no longer accept cheques.
When do I have to pay the outstanding balance by?
The balance due date will be shown on you booking acknowledgement emailed to you. The full balance id due eight weeks prior to the day of arrival and will be processed automatically on the card that paid the deposit.
Please note: we do not send out balance reminder letters so if your balance is not paid by the date shown on your paperwork to confirm your booking, then your booking will be cancelled and any monies paid will be forfeit.
What is the Departure time?
All parks have a departure time of 10am.
Replacing the key back into the key safe box.
Will I get a new confirmation after paying my balance or making changes?
Once the full balance has been paid, confirmation paperwork will be emailed to you.
If any changes are completed on the booking, a copy of these changes will be emailed to you.
Can I make changes to my booking?
If you would like to amend your booking, please call our Team on 01395 224066. Please note that we can only accept instruction to change details from the lead name on the booking.
Can I add extra guests to my booking?
All extra guests must be added prior to your arrival on the Holiday Park by calling our Team on 01395 224066. Please note that we can only accept instruction to change details from the lead name on the booking.
Can I buy a Holiday Home on the Parks?
Please call one of the team on 01395 224066, they will happily supply you with some information regarding purchasing on the park of your choice.
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